Course Catalog
Free learning resources, scenario-based certification exams, and verifiable credentials built for real client-facing work. Start free, certify when ready.
TGA Full Certification Bundle
All 5 VA Readiness Exams at a bundled price. Complete all 5 to earn the full TGA VA Readiness Certification - the credential that proves you are client-ready across every core VA domain.
VA Readiness Program
The TGA VA Readiness Program prepares new and aspiring virtual assistants for success in today's remote work environment. Free eLearning modules and resource libraries across 5 domains, plus a $5 scenario-based exam per domain to earn your verifiable credential. Pass all 5 to earn the full TGA VA Readiness Certification.
Remote Work Foundations
Master the core competencies of remote work: digital tool proficiency, time management, async communication, and professional self-management. This foundational module prepares you to operate as a trusted remote professional from day one.
Customer Service Basics
Develop the communication skills and service mindset that clients expect from a professional VA. Cover tone, response frameworks, de-escalation, the WACTEO principle, and the judgment calls that define exceptional client support.
English Communication & VA Skills
Sharpen your professional English communication across email, chat, and documentation. Learn the written and verbal standards that make a VA credible, clear, and client-ready in every interaction.
Sales & Marketing Support
Learn how to support sales pipelines, manage CRMs, draft outreach copy, and execute marketing tasks with precision. Build the workflow skills that make you indispensable to growth-focused clients.
Microsoft Office Advanced
Demonstrate advanced proficiency in Word, Excel, PowerPoint, and Teams at the professional level. Cover data organization, reporting formats, presentation design, and the document standards clients rely on.
Domain 1: Remote Work Foundations
Field Guides, PowerPoint briefings, and Tip Sheets covering reliability, time management, digital professionalism, and remote work best practices. Use these materials during exam prep and on the job.
Domain 2: Customer Service Foundations
Reference materials covering communication clarity, issue handling, escalation awareness, and trust-preserving client responses. Essential reading for the Customer Service Foundations exam.
Domain 3: Sales & Support Workflow Foundations
Guides covering role clarity, system usage, workflow discipline, and decision-making boundaries. Supports the Sales & Support Workflow Foundations readiness exam.
Domain 4: Sales & Marketing Support Judgment
Brand alignment guides, request interpretation frameworks, and boundary management resources for fast-moving marketing and sales support environments.
Domain 5: Advanced Microsoft Office & Professional Standards
Reference materials covering clarity, accuracy, presentation readiness, collaboration norms, and quality control for advanced Microsoft Office work.
Exam 1: Remote Work Foundations
Scenario-based written exam + capstone evaluation covering remote work judgment, reliability decisions, and digital tool usage in real client situations. Earns the Remote Work Foundations Credential.
Exam 2: Customer Service Foundations
Scenario-based written exam + capstone evaluation covering client communication, service recovery, escalation handling, and tone judgment in real client-facing scenarios. Earns the Customer Service Foundations Credential.
Exam 3: Professional Execution & Client Readiness
Scenario-based written exam + capstone evaluation testing English communication quality, written clarity, instruction interpretation, and professional VA correspondence standards. Earns the Professional Execution Credential.
Exam 4: Sales & Marketing Support
Scenario-based written exam + capstone evaluation covering marketing task execution, CRM usage, outreach copy judgment, and brand representation in real client environments. Earns the Sales & Marketing Support Credential.
Exam 5: Advanced Microsoft Office & Professional Standards
Scenario-based written exam + capstone evaluation assessing Microsoft Office proficiency, document quality standards, data accuracy, and professional deliverable expectations. Earns the Advanced Microsoft Office Credential.
Coming Soon
Orientation
TGA Internal Staff Orientation
Welcome, tools, first tasks, collaboration, and career development for new TGA team members.
External Freelancer Orientation
Representing TGA, communication protocols, delivering value, feedback, and TGA standards.
Sales Track
TGA Sales 101
Foundations of sales and client communication, outreach strategy, objection handling, follow-up, and campaign simulation.
TGA SAL Certification
Full sales certification program. Coming soon.
Marketing Track
TGA Marketing 101
Orientation, content creation, CRM and lead list building, campaign simulation, and performance metrics.
TGA Marketing 201
Advanced marketing track. Coming soon.
TGA MKT Certification
Full marketing certification program. Coming soon.
Operations
Operations Lead Training
Leadership foundations, communication, task management, department operations, and decision-making.
TGA HRM Certification
Full HR/operations certification program. Coming soon.
Customer Service
TGA CUS Certification
Full customer service certification program. Coming soon.
Microsoft Office
TGA OFF Certification
Full Microsoft Office certification program. Coming soon.
English Communication
Conversational English for Client Communication
Workshop covering professional English for VA and remote work client interactions.