VA Certification ProgramCertification$5
VA Certification Exam 2: Customer Service Foundations
You handle clients like they pay you directly. Prove it. VA-2 certifies your empathy, problem-solving tone, and service instincts -- the soft skills that keep clients coming back.
Who this is for
Students who have studied the corresponding eLearning material and are ready to demonstrate their knowledge with a formal credential.
Exam structure
1
Written Readiness Exam
25 multiple choice questions covering client communication, service recovery, escalation handling, and tone judgment in real client-facing scenarios.
2
Capstone Evaluation
Realtime scenario evaluation — written responses reviewed by the TGA team.
⚠ Strongly recommended on a PC, Mac, or laptop — not a phone or tablet.
3
Attempts
$5
One-time fee
Pass/Fail
Grading