← All coursesVA Readiness Program - Certification
$5Exam 2: Customer Service Foundations
Scenario-based written exam + capstone evaluation covering client communication, service recovery, escalation handling, and tone judgment in real client-facing scenarios. Earns the Customer Service Foundations Credential.
Exam Structure
1
Written Readiness Exam
5 scenario-based written questions covering client communication, service recovery, escalation handling, and tone judgment in real client-facing scenarios.
2
Capstone Evaluation
Written response + video submission (Loom, YouTube unlisted, or Google Drive link).
3
Attempts allowed
$5
Exam fee
Pass/Fail
Grading