VA Certification ProgrameLearning
TGA-VA102: Customer Service Basics
Develop the communication skills and service mindset that clients expect from a professional VA. Cover tone, response frameworks, de-escalation, the WACTEO principle, and the judgment calls that define exceptional client support.
Who this is for
Remote professionals preparing to work with US clients as virtual assistants. No prior VA experience required.
What you will learn
- ✓Apply empathy, tone, and the WACTEO principle in client interactions
- ✓Handle de-escalation, complaints, and difficult conversations professionally
- ✓Adapt communication style across channels and client types
- ✓Build trust through consistent, client-centered service