Domain 3: Performance Support & Coaching

Domain 3: Performance Support & Coaching develops the skills needed to help a team member improve without damaging trust or motivation. The course covers delivering feedback that is specific and actionable, distinguishing a skills gap from a workload or process problem, and documenting performance conversations so progress is visible over time. It treats coaching as an ongoing practice rather than a once-a-year review. This module is for HR coordinators, team leads, and anyone who gives feedback or supports another person's development as part of their role. You will practice turning a vague concern into a specific, observable example, structuring a coaching conversation so the other person leaves with a clear next step, and keeping performance notes that are useful rather than vague or accusatory. Scenarios include a missed deadline with an unclear cause, a team member who is defensive about feedback, and a performance pattern that needs a documented record before further action. Learning activities use coaching-conversation scripts, feedback rewrites, and a performance documentation template. By the end, you should be able to give feedback that is heard rather than resisted, tell the difference between a coaching issue and a capacity issue, and keep a documented record that supports the person and protects the organization if the pattern continues.