customer-serviceCertificationFree
TGA CUS Certification
Full customer service certification program. Coming soon.
Who this is for
Students who have studied the corresponding eLearning material and are ready to demonstrate their knowledge with a formal credential.
Exam structure
1
Written Readiness Exam
5 scenario-based questions. Open-resource - you may reference your study materials.
2
Capstone Evaluation
Realtime scenario evaluation — written responses reviewed by the TGA team.
⚠ Strongly recommended on a PC, Mac, or laptop — not a phone or tablet.
3
Attempts
Free
One-time fee
Pass/Fail
Grading