Customer Service TrackCertification$5
CUS Domain 3: Internal vs External Service
Written readiness exam + capstone evaluation.
Who this is for
Students who have studied the corresponding eLearning material and are ready to demonstrate their knowledge with a formal credential.
Exam structure
1
Written Readiness Exam
5 scenario-based questions. Open-resource - you may reference your study materials.
2
Capstone Evaluation
Realtime scenario evaluation — written responses reviewed by the TGA team.
⚠ Strongly recommended on a PC, Mac, or laptop — not a phone or tablet.
3
Attempts
$5
One-time fee
Pass/Fail
Grading