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You solve customer problems, not just process them. Prove it. CR105 certifies your resolution framework mastery, SLA judgment, and recovery instincts -- the pattern-recognition skills that earn the highest pay grades.
Students who have studied the corresponding eLearning material and are ready to demonstrate their knowledge with a formal credential.
Written Readiness Exam
5 scenario-based questions. Open-resource - you may reference your study materials.
Capstone Evaluation
Realtime scenario evaluation — written responses reviewed by the TGA team.
⚠ Strongly recommended on a PC, Mac, or laptop — not a phone or tablet.
3
Attempts
$5
One-time fee
Pass/Fail
Grading