Customer Representative ProgramCertification$5
CR102 Exam: Communication & Soft Skills
You can talk your way through anything. Prove it. CR102 certifies your communication judgment across tone, listening quality, and client adaptation -- what separates contractors getting rehired from ones left behind.
Who this is for
Students who have studied the corresponding eLearning material and are ready to demonstrate their knowledge with a formal credential.
Exam structure
1
Written Readiness Exam
25 multiple-choice questions. Open-resource - you may reference your study materials.
2
Capstone Evaluation
Realtime scenario evaluation — written responses reviewed by the TGA team.
⚠ Strongly recommended on a PC, Mac, or laptop — not a phone or tablet.
3
Attempts
$5
One-time fee
Pass/Fail
Grading