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Customer Representative ProgrameLearningFree

CR205: Call Center & BPO Specialization

KPIs (AHT, CSAT, FCR), QA frameworks, and performance strategies for high-volume call center environments.

Who this is for

Remote professionals preparing to work with US clients as virtual assistants. No prior VA experience required.

Free

No credit card required.

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✓Interactive eLearning module

✓Self-paced — go at your own speed

✓Part of the TGA VA Certification Program

✓Certificate of completion upon finishing

Questions? Contact us